Shipping Policies & Methods
Shipping Methods
Most shipments within the 48 contiguous states, Alaska, Hawaii, U.S. territories and U.S. military locations are shipped via UPS Ground. However, depending on the products ordered and their destination, your items may ship via UPS Ground or freight truck (LTL), or another method that you approve. Tracking information will be available once a shipment has left our warehouse facility.
Orders addressed to P.O. Boxes are not accepted. We reserve the right to delay or refuse shipping to any address we are unable to verify or confirm with our carriers. If we cannot ship your order, we will immediately refund any payments that you have made, and cancel your order.
When receiving a truck/freight shipment
Please inspect the shipment for any possible transit damage and verify the number of packages indicated picked up on the delivery receipt matches the number of packages unloaded from the truck BEFORE signing the delivery receipt.
If there is any damage to the merchandise please refuse delivery of the damaged product (s) ONLY and accept delivery of all other items. If there are any packages missing, please note the shortage on the delivery receipt and request a “tracer” be placed on the missing packages. As soon as the damaged product (s) arrive back to our warehouse we will issue replacements free of charge.
If the damaged merchandise is not refused at the time of delivery a claim will have to be filed with the delivering carrier. As a result, replacements will not be issued until a claim determination has been made.
If you cannot tell if there is damage to the product(s) but the carton or packaging is torn then please note the possible damage on the delivery receipt. Be specific in describing the carton or packaging. You must save the packaging – without the packaging damaged claims will be denied.Keep your copy of the freight bill and ask the driver for the telephone number of their OSD (Overage, Shortage, Damage) department. Call the carrier immediately to report the damage, if you find damage to the merchandise after unpacking. IMPORTANT!! You only have 5 days to report damage! The carrier will then send an inspector to your location to inspect the merchandise.
Expedited Service
Many of our products are large and/or heavy and are therefore generally very expensive to ship via expedited delivery methods. Nevertheless, feel free to contact us, and we will be happy to provide you with a shipping quote for expedited delivery (overnight, 2nd day, or 3-day).
Shipping Rates
In order to determine your shipping cost, please add your item(s) to the shopping cart and proceed with the checkout process. After providing your shipping address, but prior to providing any payment information, you will be presented with your shipping cost.
Shipping Rate Exceptions
We currently ship online orders ONLY to destinations within the United States. If you would like to place an order shipping to an international address, please contact us for further information on this process. Orders shipped outside of the contiguous 48 states (e.g. Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, etc.) may incur additional shipping costs. If this occurs, a member of our shipping team will contact you with details for you to approve any additional costs prior to shipping your order.
Protect from Freezing
The Cleaner and the Disinfectants can freeze and when thawed still be used as per the label directions. The Rubber Mat & Floor Sealant cannot be used after it has been frozen in the container. Please be careful to store them in rooms kept above freezing. If packed content arrives frozen, please contact us on the same day upon receiving.
NOTICE OF POSSIBLE DELAY IN SHIPMENT OF RUBBER MAT SEALANT
In the winter months, we monitor orders and may make a decision, based on weather conditions and destination of order, to delay shipment of an order containing the Rubber Mat Sealant. We will notify customers via email if this delay occurs, and update the expected shipping date as necessary. Please note that customers will be given an option to cancel, and/or reorder the product at their discretion, and our 100% satisfaction policy applies.